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NAMES ON BRIDGEMATES

This question has been asked a few times, with largely unfathomable suggestions. We have just acquired a new laptop. EBU Score/Bridgemates work fine, except for the the fact that the players names do not show on Bridgemates after they have input their EBU numbers. The names only appear by the score selecting "read Names" and/or "write names". This did not used to be necessary.

The BCS options are EBU default settings, which worked fine in the past

Can anyone help?

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